Support & corrections

Get the right kind of help.

Report a product problem, advertising concern or question-bank issue here. For an application, status update or personal legal issue, continue with the responsible government agency or a qualified adviser.

01

Question correction

When signed in, finish or review a practice question and choose Report this question. Select incorrect, outdated, unclear or translation-related and include only the detail needed to locate the issue.

Open practice
02

Accessibility or translation

Send a tracked request below and include the page address, language, device, browser and assistive technology. Do not include application numbers, document identifiers or case facts.

Read the accessibility approach
03

Mock-test access

Every numbered mock test is free. Sign-in is optional for taking a test and is used only when you want progress saved to your account.

Open all 80 tests
04

Account and study data

Signed-in learners can download or permanently delete saved study history from My progress. Eligibility-checker answers, interview rehearsal answers and microphone audio are not retained.

Open My progress
05

Official case help

CitizenReady cannot inspect an application, contact an agency, give legal advice or promise eligibility. Use the linked official service for case-specific help and a licensed adviser for complex facts.

Find official agencies
06

Advertising and privacy

A clearly labelled ad may appear after a mock test. It never changes the score, and viewing or clicking it is not required to see results.

Read the privacy notice

Product support

A tracked path for account, test and accessibility help.

All 80 mock tests are free, so you never need payment details for support.

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Before sending feedback

Protect your personal information.

Never send passport numbers, immigration identifiers, application receipts, payment-card details, criminal records, tax records or full dates of birth. CitizenReady support is for the educational product—not individual citizenship cases.

Common questions

Fast answers before you report a problem.

Are all mock tests really free?

Yes. Mock Tests 1–20 for the U.S., Canada, UK and Australia are free. No subscription or purchase is required.

Must I watch or click an ad to see my score?

No. If advertising is enabled and an ad is available, it is shown as a separate labelled placement on the completion screen. Your score remains immediately available and never depends on an ad click.

Why did no ad appear?

Advertising may be disabled, unavailable for your region or blocked by privacy settings, network conditions or browser tools. This does not affect the test or result.

Is a mock score an official result?

No. Scores and readiness signals are study evidence, not calibrated pass predictions or government decisions.

Can CitizenReady decide whether I qualify?

No. The route checker is preliminary and private by design. Verify the current rule with the responsible agency before acting.

How are corrections reviewed?

Learner reports enter the owner's editorial queue. Sources and item history can then be checked before a revision is released. CitizenReady does not claim an external approval that has not occurred.